FREE DELIVERY ON ALL ORDERS OVER AED 100

FREQUENTLY ASKED QUESTIONS

Where do you ship?

We deliver to both residential and business addresses in Dubai. We are unable to deliver to PO boxes.

TIMING

Orders received before 2pm will typically be delivered next day delivery during registered time slots. With concerns around the spread of COVID-19, online shopping continues to rise at an unprecedented rate. We’ll always do what we can to make the process of getting your food to you as quick as we can, but not at the sacrifice of the health and safety of our team members or customers.

PAYMENT OPTIONS

We accept payment online at time of ordering by Visa or MasterCard.

FREE DELIVERY

Get FREE DELIVERY when you order AED 100 or more from Frozen Gourmet.   Order today and choose when you want us to deliver!  For orders under AED 100, a delivery charge of AED 20 will apply.

Can I Make Changes to My Order During the Wait Time?

We generally cannot accommodate changes any later than the order cut off time of 2pm for next day delivery. There are certain times where we can make changes depending on the specifics of the order and the timing. You can email us with your request, though we can’t guarantee that we’ll be able to change it.

DELIVERY NOTIFICATION

Once our courier has picked up your package, you’ll receive an email with a tracking number. 

Will You Charge My Credit Card Immediately or at Order Delivery?

In order to move your order into the fulfilment queue, your card will be charged at the time of checkout confirmation. After this our specialized team will begin the fulfilment process there could be a lag time between when your card is charged and when you receive a shipping confirmation. But please know that your order will be fulfilled, and we stand by our guarantee of satisfaction.

CONTACT US

Call us on +971 50 860 4432 or email us at info@frozengourmet.ae